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Wednesday, 3 April 2019

Share preset buttons on a Ricoh Universal Printer driver that client computers will pick up

When you are configuring the Ricoh printer driver, trying to get the presets you may want to deploy out to users is not straight forward.   Unless you know where to look.... 

Go to the printer properties of the printer object and click on the Advanced Options tab (red arrow).  If it is greyed out, go to the General Tab, and press Change Properties as this will require you to elevate to admin privileges.  Once you do this you should be able to go click on Advanced Options.

Now we can see that the Manage button is no longer greyed out.

Click Manage and you will now be able to see the presets you have created.  I'm trying to encourage our users to use booklet by default for casual printing as it reduces print costs in half.  Half the paper and half the imprint costs.

If you highlight the One Click Preset you want to make available and click the Share button on the right hand side.  You will see the preset that I have made available changes from a single person to two people.

Click OK to confirm.

Your users when they go to print will now have to easy preset buttons to use.  Note the double people icon too.

Tuesday, 19 February 2019

New Ricoh Default Admin password

So, 19th of February, 2019 here and I have been working on a new Ricoh printer deployment for the Ricoh IM C3000.  We already have a number of Ricoh devices in Dinerth IT towers.   402s, 307s and 5504s - all shipped with the default username of admin and password of <blank>

So, we failed at the first hurdle today and no amount of Googling or researching came up with the answer.  Speaking with Ricoh UK's professional services - it looks like a new admin password has come out.  The new default password that was worked was


This suggests that perhaps the password will change slightly depending on the regions (system@us, system@america, system@asiapacific???  )

I hope this info helps you out and saves you a couple of hours.

Friday, 23 September 2016

A clean Windows 7 PC - takes ages to download updates

This problem took a while to sort out - originally we left the PC overnight but still not all of the updates came down.  So we started hitting Google - and here is the solution.

This assumes that your PC is clean Windows 7 SP1 installation.  No other software at all.  Then install this software (transfer by USB or something)

Reboot afterwards.  I know it makes no sense but reboot again after that.  That's what we ended up having to do make this next KB download work.

Then download and apply this update

Then reboot.

And then trying downloading and applying the Windows updates you need.  It should now happen in a much more timely manner!

Monday, 4 July 2016

Using the SAME VMware tools location for multiple stand alone hosts and different vCenters

Now that VMware tools has been fully separated, and importantly, is now working properly with version 10.0.9 - I now want to get VMware tools consistent across our estate.

As we have separate vCenters (for SRM) and stand alone ESXi hosts using the free license in remote offices - I don't want to manage multiple silos of VMware tools.  So I have set up a NFS share on a Windows server (which is a VM on our main production site) which can then be accessed by all the hosts.

Here's what I did.

I set up an alias in DNS pointing to the VM that will host the new NFS share. I called it

Obviously ensured that the NFS service was installed on the Windows VM that was going to host this.  I presented a new VMDK to make this disk dedicated for this requirement.  

I then mounted the disk, formatted it, created a sub-directory and then went to the new tab on the properties to create a NFS share.

The main thing is to make the share name as unique as possible.  This is the authentication for security.  So, you could put something more GUID like {47623568934-fghgh-37647839} for example, but the sake of documentation, I will leave it as VMToolsDatastore.

Don't forget to click the Permissions button (highlighted in green).  You need to change the Type of Access to Read-Write - just highlight the ALL MACHINES and change the drop down menu.

Then that is it really.  Click OK, OK.

Now go to your vSphere client - I am naughty - I am still using the C# client as it is just faster - but the logic would still work through on the web client.

Go to a host, configure storage and go to add storage.

You will see this screen.

The box highlighted in red, you type in the DNS alias you created.
The box highlighted in green, you type in the unique share name that you created within the Windows NFS share properties.
The box highlighted in blue, you type in a name that you wish the datastore to be called on your ESXi hosts.

Click finish, and look at your datastores!


So now you can do this on your other hosts.  That makes the one datastore consistent across your disparate hosts, in different datacenters and stand alone ESXi hosts.

Now to get VMware tools on there.  Download the latest VMware tools from the VMware website and extract the ZIP.  You will end up with two folders - one called floppies and one called vmtools.

You need to upload them to your new datastore.  This bit is annoying in the fact you end up like a user with a sub-directory with the same name as the parent directory but the vmware tools installation for your VMs needs the two folders, floppies and vmtools.  So you can could call the parent directory, VMwareToolsDistribution or something - but.... I didn't.

So, you can see the folder structure and the uploaded files.  Now we need to make the hosts see the new VMware tools locations.

I've SSH'd into one of my hosts and you can see the folder structure that we created with the AnotherDirectory and OtherDirectory also visible.

Now you need to go to the Advanced Software settings on each host and slide down to the UserVars on the left (highlighted in red) and amend the UserVars.ProductLockerLocation on the right hand side (highlighted in green)

Note the last subdirectory on the configuration string is VMTools (the directory I created) and not vmtools (the one I uploaded).

Once you have amended that setting on the host, you can either arrange to reboot the host or amend the shortcut within the OS (just like a Windows shortcut) that actually points to that directory.

SSH on to the host in question and type in

rm /productLocker/

That removes the original shortcut

Then, the next command is a lower case L

ln -s /vmfs/volumes/CentralVMwareTools/VMTools /productLocker

Then that is it - you just need to make the amendment on all of your hosts.  I know there will be a boffin out there who will script it all, but I've got under 20 hosts in total (including the freebie ESXi hosts) so I've worked through it.

It is a bit of work but then after that, you have just ONE central repository of VMware tools to maintain.

Happy Maintaining peeps!

Friday, 17 June 2016

Problems with snapshots and backups - Upgrade your VMware tools - a new patch out from VMware

We have had a problem for sometime in Dinerth IT towers where snapshots within our vSphere environment have almost been a nightmare.  And just to confuse matters, if we ran the backups during the day (affecting IO performance) they usually, not always, worked.  This meant that the underpinning technology was not at fault.

We logged calls with VMware and their only solution was to uninstall VMware tools.  Reboot the VM.  Re-install Vmware tools, reboot.  As all good VMware customer setups use VMXnet3 network cards and paravirtualised vSCSI adapters that means you have to setup IP addresses and possible reconfigure virtual disks.  So, we did it on a few in desperation, still no changes and fed it abck to VMware.

At long last a solution has come out.  VMware tools 10.0.9.  Here is a link to the release notes:-

Here is a screen grab of the main thing that interests us.

I am annoyed that this fix has taken such a long time to come out from VMware, not forgetting that VMware is a premium product and they have real competitors now.  They should do better.

Nonetheless - it was worked and the mass update of VMware tools to multiple VMs appears to have worked.  Download Vmware tools 10.0.9 from here.

Thursday, 3 March 2016

How to work out CPU Ready - super super easy!

I used to use a spreadsheet to keep some basic numbers in and I would collate my numbers and then work it out.  It didn't take long but it was a faff.  Not a big deal - but still, a faff all the same.

However, I have stumbled onto this website

You just put in the numbers that you are reading from the graph, adjust the time scale that you are reading from into the website and click calculate!


Instant CPU ready result!

Wednesday, 10 February 2016

Google Chrome not working with IIS websites - but all the other browsers work - what gives?

A bizarre issue happened here in Dinerth IT towers where we had a website running on IIS on a Windows 2008R2 server.  It was running over HTTPS and had valid certificates.

The website would not work on Chome.  The website would work fine in Internet Explorer, Safari, Opera and Dolphin.  Just not Chrome.  The error messages we would get would include that the website was using too many redirections, the website could not be found (odd when you could use another browser) - but nothing massively conclusive.

It was affecting an important website for us so we did spend a lot of time investigating and we ended up hitting on this blog by Toby Meyer which helped us actually implement a fix.  We used IIS Crypto to help us achieve the fix because otherwise you are faffing about the registry - which is fine but the possibility of human error with typos etc is just increased.  

IIS Crypto lets you sort out the different cipher methods that the SSL encryption can use and prioritise them.  Now - what it is that stops Chrome from working and other web browsers to keep on working - I have no idea - but this is the Cipher order that worked for us.

Within IIS Crypto I clicked the Best Practices button then I checked the settings within each of the dialogue boxes.

Under protocols

TLS 1.0
TLS 1.1
TLS 1.2

Under Ciphers Enabled

Triple DES 168
AES 128/128
AES 256/256

Under Hashes Enabled

SHA 256
SHA 384
SHA 512

Under Key Exchanges Enabled


And under the SSL Cipher Suite Order - we had to re-organise the ciphers into the following order.  All the other ciphers are unticked and not being used.


You click Apply, IIS Crypto tells you that it won't reboot the server but you do need to reboot the server later.  We just did that as we had a significant amount of traffic coming from Chrome sources.  Post reboot - working fine!